If you are experiencing trouble connecting to the Binderly app, the issue may be related to your network’s firewall settings. Internet providers often offer security features that can inadvertently block Binderly, preventing you from accessing our services.
The short version to test if this is what’s going on, disconnect your wifi on your device and try accessing Binderly over cellular data. If it works, then this problem is more than likely impacting you.
This guide will walk you through the steps needed to unblock Binderly on internet providers that cause trouble, and we will actively maintain this list for others that cause trouble for folks as well.
So far we have identified the following providers that may pose challenges when trying to use our services:
- Comcast Business
- Quantum Fiber
Unblocking Binderly on Comcast SecurityEdge
Comcast’s SecurityEdge is a powerful tool designed to protect your network from malicious content. However, it can sometimes mistakenly block legitimate apps like Binderly. Here’s how to ensure Binderly is allowed through:
Step 1: Access the SecurityEdge Settings
- Log in to your Comcast Business account.
- Navigate to the SecurityEdge dashboard.
Step 2: Manage Block and Allow Lists
- Go to the Security Settings section.
- Under Content Filtering, click on Block and Allow Lists.
Step 3: Allow Binderly
- In the Allow List section, click Add a Site.
- Enter the domain associated with the Binderly app (binderly.app).
- Click Save to ensure Binderly is added to the allow list.
For a more detailed guide, visit Comcast Business SecurityEdge Manage Settings.
Unblocking Binderly on Quantum Fiber’s 360 WiFi
Quantum Fiber’s 360 WiFi also includes security features that might block Binderly. Follow these steps to unblock our app:
Step 1: Access 360 WiFi Settings
1. Sign in to your account in the app, then scroll down and tap on Network Information.
2. On the Network Information screen, scroll down to the Network Security section and tap on Security Threats.
- You will see a list of all threats identified by the security program, as shown in the example below. Click on the website you want to add to your approved sites list.
- In this case, you want to allow binderly.app
- The next screen will show details about the blocked site, and a button to Add to approved sites.
5. After you click the button to add the site to your approved sites list, you’ll see your Approved Sites screen.
For more information, you can refer to Quantum Fiber 360 WiFi Approve Site.
Troubleshooting Tips
- Still experiencing issues? Double-check that the Binderly URL is correctly added to the allow or approved lists.
- Contact your ISP’s support if the issue persists, as there may be additional settings that need adjustment.
By following these steps, you should be able to unblock Binderly and continue enjoying our services without interruption. If you encounter any further issues, our support team is here to help!
Thank you for choosing Binderly!